VespiTech Ltd Customer Privacy Policy

Game Oracle is a product owned by VespiTech Ltd. This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Email

info@game-oracle.com

What information we collect, use, and why

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Marketing preferences
  • Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

Where we get personal information from

  • People directly

How long we keep information

Active Subscribers:

When a website user subscribes to the newsletter they are considered to be an active subscriber. We will retain personal data as long as an individual continues to be an active subscriber during the soft launch of Game Oracle which could be a period of up to 3 months depending on when the user became an active subscriber.

We will delete all personal data under one of the following circumstances:

  • An active subscriber unsubscribes from the newsletter
  • After the launch of the first Game Oracle product (product launch)

This includes subscriber-related information such as name, contact details and marketing preferences.

Data is securely stored and regularly updated during the subscriber's active status.

Name and Contact Deletion Requests:

When a subscriber unsubscribes from the newsletter, or when an information deletion request is received, we promptly delete all associated personal data.

Individuals can request information deletion by clicking the Unsubscribe link found at the bottom of the newsletter delivered monthly or by contacting us using the contact details at the top of this Privacy Policy.

Legal Basis

Our data retention practices align with applicable laws and regulations, including data protection and privacy legislation.

Accountability

Our data protection officer oversees compliance with this retention schedule.

Regular audits ensure adherence to our policies.

Questions or Requests

For any questions or account-related requests, individuals can contact us using the e-mail at the top of this privacy policy.

Who we share information with

Data processors

Sender

This data processor does the following activities for us: They store email addresses for use in email marketing and service emails.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal data.
  • Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last Updated

This privacy notice was last updated on 13th August 2024.